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Bay Coach

The right service recommendation at every write up, based on what the vehicle actually needs, not what the advisor happened to remember.

Your service advisors are leaving money on the table on every third write up, not because they're bad at their job, but because nobody can keep track of 40 vehicles' service histories in their head while a customer is standing at the counter.
How it works

Every write up backed by what the vehicle actually needs.

Bay Coach connects to your shop management system and surfaces the right recommendation at the right moment, before the customer's already said goodbye.

1

Connect your shop management system

Bay Coach pulls vehicle history, mileage, and past services from your existing shop software. Works with most major DMS platforms, one integration, no data entry.

2

Recommendations surface at write up

When a vehicle comes in, Bay Coach shows the advisor what's due or overdue based on actual mileage and service history, not a generic interval chart, but this specific vehicle's real record.

3

The advisor presents, the customer decides

The advisor has the context to make a confident recommendation. The customer gets a specific, justified service need, not a vague upsell. Close rates on recommended services go up.

What's included

Turn every write up into a complete service conversation.

Intelligence

Vehicle specific recommendations

Recommendations based on this vehicle's actual mileage, service history, and manufacturer intervals, not a generic checklist that's the same for every car that pulls in.

Timing

Write up integration

The prompt appears during the write up process, not after the customer has already left. The window to recommend a service is open for about three minutes. Bay Coach makes sure it doesn't get missed.

History

Full service record view

Every service performed, every part replaced, every mileage reading, visible in one view. Advisors can answer "when did we last do that?" in seconds instead of digging through paper files.

Performance

Advisor recommendation tracking

See which advisors are presenting recommendations, which ones are skipping them, and what the acceptance rates look like, so you can coach to the gaps, not guess at them.

See it before you buy it

This is what your Bay Coach report looks like.

The right recommendation at every write up, based on the vehicle's real history and mileage. Here's a redacted sample.

Sample EchoFrame Bay Coach report for a small business
Get your free Bay Coach sample →
Pricing

One additional service per week pays for this ten times over.

Bay Coach
$129/mo
  • DMS & shop management integration
  • Vehicle specific service recommendations
  • Write up workflow integration
  • Full vehicle service history view
  • Advisor performance tracking
  • Recommendation acceptance reporting
  • Email & chat support
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Stop leaving service revenue on the table.

Spot the service revenue you're missing and turn every bay into a more profitable one, automatically.