The right service recommendation at every write up, based on what the vehicle actually needs, not what the advisor happened to remember.
Bay Coach connects to your shop management system and surfaces the right recommendation at the right moment, before the customer's already said goodbye.
Bay Coach pulls vehicle history, mileage, and past services from your existing shop software. Works with most major DMS platforms, one integration, no data entry.
When a vehicle comes in, Bay Coach shows the advisor what's due or overdue based on actual mileage and service history, not a generic interval chart, but this specific vehicle's real record.
The advisor has the context to make a confident recommendation. The customer gets a specific, justified service need, not a vague upsell. Close rates on recommended services go up.
Recommendations based on this vehicle's actual mileage, service history, and manufacturer intervals, not a generic checklist that's the same for every car that pulls in.
The prompt appears during the write up process, not after the customer has already left. The window to recommend a service is open for about three minutes. Bay Coach makes sure it doesn't get missed.
Every service performed, every part replaced, every mileage reading, visible in one view. Advisors can answer "when did we last do that?" in seconds instead of digging through paper files.
See which advisors are presenting recommendations, which ones are skipping them, and what the acceptance rates look like, so you can coach to the gaps, not guess at them.
The right recommendation at every write up, based on the vehicle's real history and mileage. Here's a redacted sample.
Spot the service revenue you're missing and turn every bay into a more profitable one, automatically.